Le Meridien Khao Lak Resort & Spa

It's my first time staying here, and JUST ONCE is enough! Unfriendly for Thai. My thing was lost here. The service staff used a bad tone when I followed up on my issue. The bed sheet and set were rough, like sleeping on calico fabrics. I really expected this hotel to be up to the same standard as other Bonvoy hotels, but it was not! On the first day I arrived at the hotel, I had already checked in through the mobile app before arriving, so I thought it could be a faster process at the front desk, but it was not. I still had to spend time with the document and checked in at the counter for around 20 minutes. The check-in through the mobile app was useless. It did not make any difference at all whether or not you checked in to the mobile app. While I stayed here for 6 days, I noticed the staff only greeted the foreign tourists and ignored the Thai. Once, I walked behind some foreigners, and the staff greeted them. When I came up, they just turned around and ignored me. Before I checked out, I noticed that my face cleansing lock head (Which blocks the face cleansing pump head from flowing out when moving) was missing. So, I called the front desk to check about this matter. After 10 minutes, I called them to follow up again, and they said they were checking it and would call me back in 2 minutes. Then, the service staff called and told me they checked and did not found my thing, so I asked her what she would do about this, and she said to me in a bad tone and pressed out each word like "I WAS LOOK-KING FOR YOUR THINGS, AND I DID NOT FOUND IT". I thought if this happened to the foreigner, she would not dare to use this inappropriate tone. In the end, I did not get my item back. On the last night, the bed sheet and its set were rough and itched to my skin. It was like I slept on the calico bed with a million of fine sand on the sheet. It was hard to sleep on it, making me uncomfortable most of the night. The breakfast buffet was average. There was not much variety of food. The desserts here were good. Almost all of the desserts were delicious. There are 3 large swimming pools, which are clean and beautiful. The room was spacious, the air conditioner was good, and the room was quiet. However, from the overall I experienced, I don't think it was worth it with a 5-star hotel, so I am giving merely 1-star for this hotel. I feel I waste money for nothing. It was not a good memories here, such a shame.

What an amazing amazing hotel and resort. We were treated like royalty upon arrival, each and every staff member is so welcoming and attentive, the staff really made the resort experience 10x better - BIG shout out to the pool bar guys Copter and his buddy - they made our stay. The two of them were the life of the pool bar and everyday it was such a vibe, we made such a deep connection with them. Hope they get the recognition they deserve and get a nice bonus from the hotel. Thank you Le Meridien, you exceeded all our expectations, your staff are fantastic, the breakfast buffet was insane and the entire resort experience was 10/10 - we are very sad to be leaving, but we will definitely be back next time. The weather was also really good in October, you will love this place - a must visit. Thank you.